APC Shine - Who are we?

APC Shine started out as Atkens Property Care, supplying cleaning staff to commercial companies. We very quickly found there wasnt many cleaners around that had cleaning skills, customer service and a genuine desire to help. APC knew these skills made a great cleaner! 

The owner of Atkens property services wanted to supply a team that were great and shined. This meant we needed staff who could understand what real customer service is - connection!

Mr Expert

In February 2019 Jake was given the role as Manager and brought with him more than 35 years in the entertainment and events industry. These skills were exactly what APC Shine needed to meet the goal of creating The Shine Team. Jake has n ability to make anyone feel at ease, has a high level of professional service delivery and knows how to organise and implement systems that work.

Technology and Tradition

The joining of Atken who has 15 years experience in the cleaning industry with Jake has brought a desire to bring innovation combined with tradition to APC Shine. We are dedicated to having our clients talk to real people on site, in the office and online. Our Shine Team is based in Victoria not in an overseas call centre. 

Being able to manage many different types of people and inspiring them to do their best. Jake has brought in skills to the industry that many thought cleaners don't need. 

Focusing on real customer service and a high level of detailed cleaning, staff are selected  for their ability to connect with people. The Shine team go through rigorous training in customer service, hospitality and cleaning. Plus they are inspired to let their personality to Shine!

At the same time APC Shine utilises technology to improve service to clients. This includes stopping the old way of quoting, waiting for a call, or being bugged by continuous calls, not being able to understand a quote, getting hit with more costs on the day and wasting your valuable time.

With the creation of packages that show you all tasks included, products used, how long it takes and the exact price, there is no need for a quote. Our clients can now visit online, check their cleaning needs, see all the information they want, get the exact price and book instantly. Of course you can still call, email, message or chat and our real people  will organise your booking for you. 

Our other innovations that assist both the Shine team and clients are: 

Task list submission after your job is complete

Before and after photos for quality control

Online booking

Full social media

Real video reviews

And more

The APC Shine promise

After researching the cleaning industry and finding a clear lack of transparency from many cleaning companies. Plus going through hundreds of reviews, good and bad, we found there is a genuine need for an honest, completely transparent cleaning company - and that is APC Shine!

APC Shine will never hide anything or make false claims

We will never hide our pricing or add on excess made up charges

Exact tasks and run down of packages will always be available 

The Shine Team will have a picture and information to view online

APC Shine will continue to be registered with governing bodies with certificates viewable online

Information on products used can be downloaded

All questions will be answered with proof of the truth

GET IN TOUCH

Telephone: 03 9304 3972

Mobile: 04 SHINE 066

0474 463 066

General: orders@apcshine.com

Accounts: accounts@apcshine.com

Instagram: @apcshine

Facebook: apcshineau

YouTube: APC shine

Glenroy, Victoria, Australia

OFFICE HOURS

Monday 10:00 - 6:00

Tuesday 10:00 - 6:00

Wednesday 10:00 - 6:00

Thursday 10:00 - 6:00

Friday 10:00 - 6:00 

CLEANING HOURS

Monday 7:00 - 6:00

Tuesday 7:00 - 6:00

Wednesday 7:00 - 6:00

Thursday 7:00 - 6:00

Friday 7:00 - 6:00 

Have a question, want to know more

or need to pick our brain,

then please send a message & 

Jake will respond asap

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website by APC Shine

all rights reserved 2020

Atkens Services Pty Ltd

trading as APC Shine

ABN: 86 621 400 913

ACN: 621 400 913