APC Shine - Who are we?
APC Shine started out as Atkens Property Care, supplying cleaning staff to commercial companies. We very quickly found there wasnt many cleaners around that had cleaning skills, customer service and a genuine desire to help. APC knew these skills made a great cleaner!
The owner of Atkens property services wanted to supply a team that were great and shined. This meant we needed staff who could understand what real customer service is - connection!
In February 2019 Jake was given the role as Manager and brought with him more than 35 years in the entertainment and events industry. These skills were exactly what APC Shine needed to meet the goal of creating The Shine Team. Jake has n ability to make anyone feel at ease, has a high level of professional service delivery and knows how to organise and implement systems that work.
Technology and Tradition
The joining of Atken who has 15 years experience in the cleaning industry with Jake has brought a desire to bring innovation combined with tradition to APC Shine. We are dedicated to having our clients talk to real people on site, in the office and online. Our Shine Team is based in Victoria not in an overseas call centre.
Being able to manage many different types of people and inspiring them to do their best. Jake has brought in skills to the industry that many thought cleaners don't need.
Focusing on real customer service and a high level of detailed cleaning, staff are selected for their ability to connect with people. The Shine team go through rigorous training in customer service, hospitality and cleaning. Plus they are inspired to let their personality to Shine!
At the same time APC Shine utilises technology to improve service. This includes updating the old way of quoting, waiting for calls and getting hit with more costs on the day of the service.
With the creation of packages, you can view all tasks included, products used, how long it takes and the exact price, there is no need for quotes. Our clients can now visit online and book instantly.
Of course you can still call, email, message or chat and our real people will organise your booking for you.
Our other innovations that we have introduced this year are:
Task list submission, after your job is complete
Before and after photos for quality control
Full social media
Real video reviews
The APC Shine promise
After researching the cleaning industry and finding a clear lack of transparency from many cleaning companies. Plus going through hundreds of reviews, good and bad, we found there is a genuine need for an honest, completely transparent cleaning company - and that is APC Shine!
APC Shine will never hide anything or make false claims
We will never hide our pricing or add on excess made up charges
Exact tasks and run down of packages will always be available
The Shine Team will have a picture and information to view online
APC Shine will continue to be registered with governing bodies with certificates viewable online
Information on products used can be downloaded
All questions will be answered with proof of the truth