Question 1

What are you doing as precaution measures to prevent the spread of the coronavirus?

Accepted Answer

Hi everyone, we have implemented two very important documents to help with minimising the risk of transmission of the coronavirus.    1: Coronavirus: prevention and control procedures This doument outlines the procudres our employees must follow, at all times, when performing a cleaning service.    2: Coronavirus: client policy This document outlines the policies in which our clients must follow to minimise the risks.    Both documents can be downloaded on this page.    Please read before you make a decision on using our services.   Please know we are working hard to ensure the safety of our clients and employees.

Question 2

Terms & conditions of service

Accepted Answer

Link to document

Question 3

Privacy policy

Accepted Answer

Link to document

Question 4

Bond guarantee

Accepted Answer

Link to document

Question 5

What product do you use to sanitise?

Accepted Answer

The product we use is called "Refresh lemon" and is supplied by Witters. This is classed as Space and surface Deodorant/cleaner/sanitizer.   This product is used to sanitise surfaces after our team has cleaned them.   This product is in our bottles under "Sanitise shine disinfectant"   You can find the complete MDA sheet here

Question 6

Do I have to be home while cleaning is happening?

Accepted Answer

Not at all. Our team are police checked and you can relax while we make your home shine. Just be present for the beginning and end of your booking.

Question 7

Can my pets stay inside while cleaning?

Accepted Answer

Yes, however we do just ask that you keep them in a separate room so they do not become frightened of our equipment, noises or movements. We also don't want your pets ingesting any chemicals. This also ensures duty of care for our cleaning team.

Question 8

Do I need to prepare anything before the booking?

Accepted Answer

Please read the information sheet

Question 9

What about my children, will they be ok?"

Accepted Answer

Our team are ok with children and having working with children checks, however, due to using electrical equipment and chemicals we advise you to ensure children are kept in a seperate area of the home. We will ensure living ereas or bedrooms are completed first to give you a space to relax while we clean.

Question 10

How many cleaners will there be?

Accepted Answer

Spring cleans come with 1 level 2 cleaner and 1 level 1 cleaner Home cleaning comes with 1 level 2 cleaner Vacate cleans come with 1 level 2 cleaner and 2 level 1 cleaners

Question 11

Do you have a valid liability insurance cover?

Accepted Answer

Yes we certianly do   Our cover is with Allianze   Certificate of currency is below

Question 12

Are your staff covered by insurance?

Accepted Answer

Yes through the company. APC has public liability just in case. Although we do take care when cleaning, if there is the accidental breakage, then rest assured we will look after it.

Question 13

What happens if I am not happy with the service?

Accepted Answer

Our Shine team will show you a complete task lust before they start and again when the job is done. You tick the boxes on each task, if you believe the task has not been completed then our cleaners will finish before they leave. If you are not saisfied once our team leave, then please contact the customer service team and they will follow up your concerns.

Question 14

When will I receive my cleaners contact details?

Accepted Answer

Our service is different to hiring a cleaner. APC is responsible for your home and our team. We employ our staff and do not use sub-contractors so all correspndents go through our customer service team. In your confirmation email you will receive information on who your team is. All our staff carry an official APC ID. Any communication in regards to your booking is via our office on 04 SHINE 066 or orders@apcshine.com

Question 15

Do I need to have any cleaning products and equipment?

Accepted Answer

Not at all. We are unlike cleaning hire services, we are a complete package. Our shine team will turn up with everything they need to make your home sparkle. They will just need access to electricity and water.

Question 16

How can I be sure your staff know what they are doing?

Accepted Answer

Our Shine team are personally trained by Atken, who has over 15 years experience in the business. They also complete training modules online, in our class room and on the job. Our cleaners receive certificates when they finish modules. Plus they are also trained in Customer service and OH&S. Feel free to view thier certificates and awards in thier bios.

Question 17

Can we help with preperation for an oven clean?

Accepted Answer

Yes please! Especially if you book a vacate clean. To help us utilise our time to clean other important areas, pre-spraying your oven with oven cleaner, up to 12 hours before the clean, can reduce time, allowing our cleaners to focus on other areas.  We recommend using easy off bam.

Question 18

Can I view the MDA sheets for the chemicals you use?

Accepted Answer

Yes of ocurse you can!   Here is a list of the cleaning products we use which are manufactured in Australia and all registered with the TGA   1: Mrs Nice Window Shine (Miranac window cleaner)          2: Mr Expert Loo Clean & Shine (Clenzac)        3: Miss Immaculate All-Purpose Shine (Supreme clean)         4: Mr Hygienic Sanitise & Shine (Refresh Lemon)        5: Miss Shine Country Fresh (Comming soon)        6: Carpet Gum Remover (Solvent spotter)   7: Carpet Spotter (Agar)   8: Champ Oven Cleaner (Champ)

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